Shipping policy

Thank you for shopping with Birchwin Boutique. We are committed to getting your order to you as quickly and carefully as possible.

PROCESSING TIMES
Orders are typically processed within 1–3 business days after purchase. During new launches, sales, holidays, or high-volume periods, processing times may be slightly extended.

Once your order has shipped, you will receive a confirmation email with tracking information.

SHIPPING RATES & DELIVERY
Shipping rates are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:
• Standard Shipping: 3–7 business days
• Expedited Shipping: 2–4 business days

Please note that shipping times are estimates and may vary due to carrier delays, weather conditions, or holidays.

LOST OR DELAYED PACKAGES
Birchwin Boutique is not responsible for lost, stolen, or delayed packages once they have been handed over to the shipping carrier. If your package appears delayed or missing, please contact the carrier directly using your tracking number.

INCORRECT SHIPPING INFORMATION
Please double-check your shipping address before placing your order. Birchwin Boutique is not responsible for packages shipped to incorrectly entered addresses.

If you notice an error in your address, contact us as soon as possible at [your email address], and we will do our best to update it before your order ships.

INTERNATIONAL SHIPPING
At this time, Birchwin Boutique [does / does not] offer international shipping.
If applicable, international customers are responsible for any customs fees, duties, or taxes required by their country.

ORDER ISSUES
If your order arrives damaged or if you receive the wrong item, please contact us within 5 days of delivery at [your email address] with your order number and photos of the issue so we can help resolve it quickly.

Thank you for supporting Birchwin Boutique — we appreciate every order and every customer